Reference

How 48jili Handles Your Personal Information

This Privacy Policy covers what data 48jili collects when you open an account, make a deposit through GCash, Maya, or InstaPay, and use our lobby — and exactly how we protect it.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and delete dataCookie and device data handlingPhilippine-applicable data practices
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48jili How 48jili Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at 48jili is built around your account — from the moment you log in to the moment a GCash or InstaPay withdrawal clears. We use SSL encryption on all data in transit and store account credentials in hashed form so raw passwords are never held on our servers. Cookie settings, retention periods, and your rights as an account holder are all covered below.

Encryption and Secure Login

Every session on 48jili runs over SSL. Your login credentials are hashed before storage, and any suspicious access attempt from an unrecognised device triggers an OTP verification to your registered mobile number.

Cookie Use and Your Control

We use cookies to keep your session active, remember your lobby preferences, and measure page performance. You can manage cookie settings through your browser at any time; disabling them may affect certain lobby features.

Data Retention and Deletion

Account data is retained for as long as your account is active and for a period afterward as required under applicable Philippine regulations. You may request deletion of non-mandatory data by contacting support and completing identity verification.

Third-Party Data Sharing

We share data only with payment processors — GCash, Maya, InstaPay — and only the minimum fields needed to process your transaction. No marketing third parties receive your personal account or payment data.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your personal data, want to request a correction, or need to raise a data concern, our support team handles privacy-related requests directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before acting on any data request.

Live Chat Start a live chat from your 48jili account dashboard. Identify it as a privacy request and a support agent will handle your query directly, verifying your account before any data action is taken.
Email Support Send your privacy request to our support email. Include your registered phone number and the nature of your request — data access, correction, or deletion — so we can process it without delays.
Account Help Centre Log into your 48jili account and navigate to the Help section. Privacy-related request forms are available there, pre-filled with your account ID to speed up the verification step.

Common Questions About Your Privacy at 48jili

These are the questions our account holders ask most often about how their data is handled. If your question isn't here, reach out through live chat or email and we'll give you a direct answer.

We collect your name, mobile number, and the e-wallet details you register — GCash, Maya, or InstaPay. Device and session data is also collected automatically to secure your account against unauthorised access.

Yes. Submit a data access request through live chat or email with your registered account details. We verify your identity first, then provide a summary of the personal data we hold on your account.

Payment data shared with GCash, Maya, and InstaPay is limited to the fields those processors need to complete your transaction. We do not store full payment credentials on our servers beyond the reference data needed for dispute resolution.

No. We do not sell or share your personal data with advertisers. Data goes only to payment processors for transaction completion, and to authorised 48jili staff for account management and compliance purposes.

We retain your data while your account is active and for a post-closure period as required under applicable Philippine regulations. You may request deletion of non-mandatory data once your account is closed and obligations are cleared.

Contact us through live chat or the Help Centre inside your account. State whether you need a correction or deletion, provide your registered mobile number, and our team will complete identity verification before making any changes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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